I need help! Update 114 is all touchscreen based on mine. Problem is my HP Chromebook is NOT a touchscreen!! I cannot use my keyboard on it. I found I can log in by the on screen keyboard with my mouse, or by an external keyboard. I can't do much else, and don't know how to fix it. Fortunately, I have an older Chromebook (no longer getting updates) to type this on. Any advice?
Hey Christine, that definitely shouldn’t be happening. If it were me, I’d make sure I have a backup of any locally stored data and I’d consider power washing / factory resetting the Chromebook. Directions are here to follow: https://support.google.com/chromebook/answer/183084?hl=en
As always, thank you for an informative newsletter.
I need help! Update 114 is all touchscreen based on mine. Problem is my HP Chromebook is NOT a touchscreen!! I cannot use my keyboard on it. I found I can log in by the on screen keyboard with my mouse, or by an external keyboard. I can't do much else, and don't know how to fix it. Fortunately, I have an older Chromebook (no longer getting updates) to type this on. Any advice?
Hey Christine, that definitely shouldn’t be happening. If it were me, I’d make sure I have a backup of any locally stored data and I’d consider power washing / factory resetting the Chromebook. Directions are here to follow: https://support.google.com/chromebook/answer/183084?hl=en
Hope that helps!
Thank you, Kevin. That helped!